Refund policy

All Sales Are Final

All products and materials sold by TLL Collective / The Lifestyle Lab are specially ordered, custom ordered, made to order, or sourced specifically for each customer. Many of our materials are sourced from manufacturers and artisans throughout the United States and around the world.

Due to the custom and special-order nature of our products, ALL SALES ARE FINAL.

Once an order has been placed with the manufacturer or supplier, it cannot be canceled, returned, exchanged, or refunded. This includes, but is not limited to, tile, natural stone, marble, porcelain, hardwood flooring, cabinetry, rugs, furnishings, fixtures, hardware, and other specially sourced materials.

Variations in color, veining, texture, grain, pattern, shade, size, finish, and other characteristics may naturally occur in handcrafted and natural materials. These variations are inherent to the product and are not considered defects.

Damaged or Defective Merchandise

Customers are responsible for inspecting all merchandise immediately upon receipt.

If merchandise arrives damaged or appears to have a manufacturing defect, the customer must notify TLL Collective immediately upon receipt and submit clear photographs of the merchandise, packaging, shipping labels, and any visible damage to:

orders@thelifestylelabshowroom.com

Please include your name, order number, description of the issue, and photographs documenting the condition of the merchandise and packaging.

Because TLL Collective sources products and materials from independent manufacturers, suppliers, artisans, and vendors, all damage and defect claims are subject to the applicable manufacturer's warranty and claims policies.

Warranty approval is solely at the discretion of the manufacturer. The manufacturer will determine whether the merchandise qualifies as damaged or defective and whether any warranty, repair, replacement, credit, or other remedy will be provided.

TLL Collective may assist the customer with submitting documentation and communicating the claim to the manufacturer; however, TLL Collective does not make warranty determinations and cannot guarantee that a manufacturer will approve a claim, replacement, repair, credit, or refund.

If a claim is approved, any replacement, repair, credit, or other remedy will be provided in accordance with the manufacturer's applicable warranty and claims procedures.

All sales remain final, and merchandise is non-returnable and non-refundable except to the extent a remedy is approved by the manufacturer or otherwise required by applicable law.