Shipping policy

Shipping & Delivery Policy

TLL Collective / The Lifestyle Lab works with manufacturers, suppliers, artisans, freight carriers, and receiving companies throughout the United States and around the world. Because many of our products are custom, special order, or globally sourced, shipping methods and delivery times vary by product.

Estimated Delivery Times

All production, shipping, and delivery dates are estimates only and are not guaranteed. Delays may occur due to manufacturing schedules, freight carriers, weather, supply-chain conditions, customs, product availability, or other circumstances outside TLL Collective's reasonable control.

TLL Collective is not responsible for costs or losses resulting from shipping or delivery delays, including contractor or installer charges, project delays, storage costs, or other related expenses.

Multiple Shipments

Orders may arrive in multiple shipments and on different delivery dates, depending on product availability, manufacturer location, and shipping method.

Customers are responsible for providing accurate delivery information and for ensuring that an authorized adult is available to receive merchandise when required.

Receiving & Inspecting Your Order

Customers are responsible for inspecting merchandise at the time of delivery.

Before signing the carrier's delivery receipt, inspect all boxes, pallets, crates, and packaging for visible damage. Any visible damage, missing items, crushed packaging, torn boxes, or other concerns should be clearly noted on the carrier's delivery receipt before signing whenever possible.

Please photograph any visible damage, including the merchandise, packaging, shipping labels, and delivery condition.

Shipping Damage

If merchandise arrives damaged, please notify TLL Collective immediately upon receipt at:

orders@thelifestylelabshowroom.com

Include your name, order number, delivery date, description of the issue, and clear photographs of the merchandise, packaging, shipping labels, and damage.

Shipping and product-damage claims are subject to the applicable carrier's, manufacturer's, or supplier's claims and warranty procedures. Approval and any repair, replacement, credit, or other remedy are at the discretion of the applicable manufacturer, supplier, or carrier.

TLL Collective will reasonably assist with submitting an eligible claim but cannot guarantee claim approval, replacement, reimbursement, or resolution time.

Residential & Freight Deliveries

Depending on the product and carrier, residential freight deliveries may be curbside or driveway delivery. Drivers are generally not responsible for bringing merchandise inside the residence, unpacking products, or moving materials to their final installation location.

Customers are responsible for confirming delivery requirements and arranging any necessary assistance, contractors, installers, forklifts, loading equipment, or other means required to safely receive and move their merchandise.

Storage & Missed Deliveries

Customers are responsible for accepting merchandise when it becomes available for delivery. If a customer cannot accept delivery, additional storage, redelivery, holding, or carrier fees may apply and are the customer's responsibility.

Risk of Loss

Once merchandise has been delivered and accepted at the designated delivery location, risk of loss, theft, accidental damage, or destruction transfers to the purchaser, subject to any applicable carrier, manufacturer, or supplier claim.

By placing an order with TLL Collective / The Lifestyle Lab, the customer acknowledges and accepts this Shipping & Delivery Policy.

TLL Collective | The Lifestyle Lab
Exceptional materials. Sourced globally. Curated for extraordinary interiors.